Lavish Hair Studio

Hair and Aesthetics

Salon Policies

                          Confirmation Policy

As a courtesy, your appointment is confirmed by the scheduling system, it will send out an email and/or text reminder of your appointment at least two days prior to your appointment. If the scheduling system is unable to reach you, someone from our reception team will reach out to confirm. Please understand that it is your responsibility to remember your appointment dates and times and if you are not confirmed within 24 hours of your appointment, your appointment will be cancelled.

*Also please be advised that this policy does NOT void our cancellation policy*

                          Cancellation & No Show Policy

We ask that all clients please reschedule or cancel appointments at least 24 hours prior to your appointment, or Lavish Hair Studio reserves the right to charge you the 50% of the total booked service price. All attempts to reschedule in a timely manner will be made.

If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a "No Show" and Lavish Hair Studio reserves the right to charge you the 50% of the total booked service price.

You will be charged by the way of your online payment method, if booked online. If your card is not on file or expired, there will be a balance on your client profile. The balance must be paid before making your next appointment.

Group bookings of four or more people require a notice period of 48 hours (2 days).

For each guest that fails to show without a required notice, a charge of 50% of the service amount will be incurred on the card used to reserve booking. 

                  Late Policy

If you are more than 20 minutes late to your scheduled appointment, your appointment could possibly be rescheduled due to other clients being scheduled after you.

Aesthetics Services Only: If you arrive late, your scheduled service might be limited due to others scheduled.

                       Clientele Policy

Clients that have canceled or no showed 3 consecutive times are at risk of no longer being accepted as a client. This decision is made by salon owners & managers.

                          Color Correction Policy

We consider a service to be a color correction when:

A change of tone is desired (Red to blonde, or blonde to brown, or brown to etc.). When any color needs to be removed (Home color, another product, dark pigment, red pigment, etc.). Two or more levels and shades are apparent on the hair shaft. You have worked on your color at home. If color tone needs to be altered.

It is important for you to share all of your information on what has been done to your hair, even if it was two years ago (depending on how long your hair is). Believe it or not, medications, swimming, hennas, temporary colors, and vitamin supplements, can have an impact on your hair color’s final result. Your time is valuable and correcting hair color can vary between 3 to 8 hours. We will work as quickly and efficiently as possible. Please understand that sometimes, a correction may take more than one visit.

Color corrections can:

  • Address unfavorable home hair color results
  • Remove unwanted hues
  • Help restore your hair’s health, so you can get and keep the color you want
  • Make blonde less brassy
  • Create subtle tonal shifts
  • Lighten or darken your hair or just areas of it, such as ends or roots

Please note that the number of visits cannot always be determined until the process is started. Additionally, there is not a set price for corrective color. The cost is determined by the amount of work necessary to achieve the desired result. Therefore, no refunds will be given after one salon visit if additional visits are needed to achieve the final desired result for corrective color.

Only after we’ve gathered all the facts do we determine the best action plan for fixing your hair color problem and giving you the hair color you always wanted. It may take more than one appointment or even several weeks, but we’ll get you there.

                      Refund Policy

We pride ourselves on our work.

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within three days of your service.

If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.

At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

Products can only be refunded within fifteen days if unused and in its original packaging.

If product is opened or slightly used, you may exchange the product for a different product for equal or lesser value.

Refunds can only be processed with receipt.